Service terms

These terms apply when you request a quote from or book a service with Fresh Clean Carpets (“Fresh Clean Carpets”, “we”, “us”).

Quotes

Quotes are based on the information and photos you provide. If the job on the day is materially different, for example more rooms, larger items or heavier soiling than described, we will explain the change and agree a revised price with you before continuing.

Bookings and access

• Please provide safe access, parking information and access to power and water
• Clear small items, toys and fragile objects from areas to be cleaned
• Keep children and pets away from the work area during the clean

Rescheduling and cancellations

Please let us know as early as possible if you need to change or cancel a booking.

Results

Cleaning improves most carpets and fabrics, but some stains, odours and wear cannot be fully removed, particularly where fibres are damaged, dyes have changed or contamination has reached the underlay or padding. We will point these out where we can before starting.

Drying and aftercare

Drying times vary with the material, airflow and weather. Please follow the drying and aftercare advice provided, and take care on damp surfaces, especially hard floors next to cleaned carpet.

Payment

Payment terms and accepted methods are confirmed with your quote. An invoice is provided for each job.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. If something is not right, contact us promptly so we can look into it.

Contact

Phone (07) 2140 2377.